Shipping Policy – Bead Portrait Shop
Thank you for shopping at Bead Portrait Shop! Below are our shipping terms and conditions to ensure a smooth and transparent shopping experience.
1. Shipping Costs
- Orders over €20 qualify for free shipping.
- Orders under €20 require the customer to cover the actual shipping cost, which will be calculated at checkout based on the delivery location and shipping method.
2. Shipping Regions & Delivery Times
- We currently ship to [List of Countries/Regions].
- Estimated delivery times vary based on destination and carrier services. Standard delivery time is typically [X-Y] business days after dispatch.
- Orders are processed within [X] business days (excluding weekends and holidays).
3. Customs, Duties & Taxes
- International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
- Bead Portrait Shop is not responsible for delays caused by customs inspections.
4. Address Accuracy & Delivery Issues
- Please ensure your shipping address is correct before completing your order. We are not responsible for lost packages due to incorrect addresses provided by the customer.
- If a package is returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the order.
5. Tracking & Order Status
- Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable).
- Tracking updates depend on the courier and may take some time to reflect in the system.
6. Shipping Delays & Carrier Issues
- While we strive for timely delivery, shipping times may be affected by carrier delays, weather conditions, or unforeseen circumstances.
- If your order has not arrived within the estimated delivery time, please contact us at tianzhu0814@gmail.com for assistance.
7. Lost or Damaged Packages
- If your package is lost in transit or arrives damaged, please contact us within [X] days of the expected delivery date.
- We will work with the shipping carrier to resolve the issue, but we are not responsible for damages caused by the courier.
8. Contact Information
For any shipping-related questions, feel free to reach out:
📧 Email: tianzhu0814@gmail.com
📞 Phone: +8613823674855
By placing an order with Bead Portrait Shop, you agree to this Shipping Policy. Thank you for shopping with us!