FAQ
1. What products do you sell?
We specialize in Fuse Beads Sets, Fuse Beads Tools Kits, and Fuse Beads By Color products. Whether you’re a beginner or an experienced bead artist, we have everything you need to bring your creative ideas to life!
2. Do you offer free shipping?
Yes! We offer free shipping on orders over €20. For orders under €20, customers must cover the actual shipping cost, which will be calculated at checkout.
3. How long does shipping take?
Delivery times vary depending on your location and the shipping method selected. Generally, orders are processed within [X] business days and delivered within [X-Y] business days. You will receive a tracking number once your order is shipped.
4. What is your return policy?
We accept returns within [X] days of delivery for unused and unopened items. If you need to return a product, please contact us at tianzhu0814@gmail.com with your order details. The customer is responsible for return shipping costs unless the item is defective.
5. How can I contact customer support?
If you have any questions or need assistance, feel free to reach out to us:
📧 Email: tianzhu0814@gmail.com
📞 Phone: +8613823674855
Welcome to our little world of fuse beads! At 《Bead Portrait Shop》，we believe creativity is a gentle way to find peace in today’s fast-paced life.
Bead Portrait Shop
Let’s slow down and create something beautiful together.